COVID-19 Update

June 1st, 2020

Updated Electricity Rates for Ontario Residents

On May 30, 2020, the Government of Ontario announced changes to the electricity price that consumers on time-of-use (TOU) pricing will pay. Starting June 1, 2020, consumers on TOU pricing will pay a fixed price of 12.8 ¢/kW h, which the government refers to as the COVID-19 Recovery Rate, for electricity consumed in any hour of the day, on any day of the week. The government has stated that this price will be in effect until October 31, 2020.

The 12.8 ¢/kW h COVID-19 Recovery Rate replaces the emergency price of 10.1 ¢/kW h, which was introduced by way of an Emergency Order under the Emergency Management and Civil Protection Act on March 24, 2020 and which expired at the end of the day on May 31, 2020.

The 12.8 ¢/kW h price is equivalent to the forecast average cost of supply for consumers for the November 1, 2019 to October 31, 2020 period as set out in RPP Price Report issued by the Ontario Energy Board (OEB) on October 22, 2019.

For more information about the new rates, please visit

If you are concerned about being able to pay your bill, we are here to help you. Please contact Customer

Service to see what options are available to you. You can do so through the following methods:


Our phone lines are open. Call 1.866.417.1707 to speak with a Customer Service Representative between 8:00am and 4:00pm EDT.

COVID-19 UPDATE: JUNE 1ST, 2020Click Here