Customer – Submetering FAQ

Submetering puts residents in control of their own electricity consumption for their respective units. By making residents more aware of how much power they’re using, they can be inspired to reduce their individual consumption – benefiting their personal savings and overall energy conservation efforts.

In residential apartment settings, under bulk metering, electricity is built into the tenant’s monthly rent and does not change with electricity usage. However, with sub‐metering, the resident is billed individually for the electricity consumed and thus receives a monthly price signal linking their electricity costs with their electricity consumption. The application of prevailing economic theory suggests that in the face of such a price signal, aggregate multi‐residential electricity consumption should fall.

A suite (apartment or condominium) converted from bulk to sub-metering yields annual electricity savings of approximately 40%, savings that testing indicates persist largely unchanged over time.

We act as the billing agent on behalf of the corporation, apartment, or commercial building. All hydro is provided by the local distribution company in you’re. Please see a list of LDCs in Ontario.

Customer – Billing FAQ

Submetering puts residents in control of their own electricity consumption for their respective units. By making residents more aware of how much power they’re using, they can be inspired to reduce their individual consumption – benefiting their personal savings and overall energy conservation efforts.

In residential apartment settings, under bulk metering, electricity is built into the tenant’s monthly rent and does not change with electricity usage. However, with sub‐metering, the resident is billed individually for the electricity consumed and thus receives a monthly price signal linking their electricity costs with their electricity consumption. The application of prevailing economic theory suggests that in the face of such a price signal, aggregate multi‐residential electricity consumption should fall.

A suite (apartment or condominium) converted from bulk to sub-metering yields annual electricity savings of approximately 40%, savings that testing indicates persist largely unchanged over time.

We act as the billing agent on behalf of the corporation, apartment, or commercial building. All hydro is provided by the local distribution company in you’re. Please see a list of LDCs in Ontario.

They are both located on your invoice. You will receive your invoice 4 – 6 weeks after setting up your account.

Please login to your account for access to the Move in / Move out form.

You will receive your invoice 4 – 6 weeks after setting up your account.

Please login to your account for access to the Move in / Move out form.

Convenient payments can be made online including setting up a pre-authorized payment.

Please login to your account for a list of all payment options.

Otherwise, please call us today at 1.866.417.1707 to discuss a range of payment options.

These payments can be made using most Canadian bank accounts. Please contact your local bank about setting Simply Metering Services as a Payee on your account.

Please login to your account to download the Pre-authorized Payment Form.

Please click here for an example of your bill with common questions

Otherwise, call 1 866 417 1707 for clarity on anything you don’t understand regarding your invoice.

Metering inaccuracy is very rare; however, we can conduct an accuracy request at your command if you have your suspicions. In this case, a Meter Dispute Fee will apply. Should the results be in your favor, your fee will be refunded, and the necessary adjustments will be made to your bill.

Please click here for a sample bill (see priority sub-metering website for an explanation of each area).

Please send us an email at sms@mysimplygreen.com

Otherwise, call 1 866 417 1707 to speak with a customer representative.

Yes, please login to your account and select paperless billing.

Deposit is waived after 3 months of successful payments and used as a credit on an outstanding bill.

This is a fee charged to process your account. This is a charge for your initial bill and not reoccurring.

The first delivery charge is a pass-through charge from your Local Distribution Company. The second Delivery charge is for the second utility in your building ( BTU or Water).

The 8% OREC rebate is being renamed the Ontario Electricity Rebate (OER).

This is the cost associated with running the heating / cooling system in your building.

Please provide SMS with 30 days notice in regards to disconnecting service. Email: SMS@mysimplygreen.com or call 1 866 417 1707

Please login in to your account to download the Move In / Move Out Form.

Please note that if you cancel your Direct Debit within 5 business days of your next payment date, you will still be debited, and the preauthorized payment will be canceled following this final payment.

If you don’t pay on time, a late payment fee may be applied.

After 90 days, your power may be temporarily disconnected until your financial obligations related to electricity are fulfilled. Disconnections and reconnections are regulated by the Ontario Energy Board, and Simply Metering Services applies to standards across all jurisdictions set out by the OEB. Visit their website for more.

Various factors could explain your high energy consumption. Please note that we only read the meter – we know nothing about the individual appliances and equipment in each suite.

Please Click Here for more Information TOU Billing Rates vs RPP Billing Rates.

The amount due depends on your specific electricity usage for a certain month. For example, winter is known to be more expensive for homeowners with higher heating demands.

Please click here for more Information TOU Billing Rates vs RPP Billing Rates.

These include heating equipment (the highest) followed by cooling equipment, water heaters, washers and dryers, refrigerators, electric ovens, TVs, DVDs, and cable boxes, dishwashers, lighting, and computers.

Builder / Property Manager – Submetering FAQ

Submetering puts residents in control of their own electricity consumption for their respective units. By making residents more aware of how much power they’re using, they can be inspired to reduce their individual consumption – benefiting their personal savings and overall energy conservation efforts.

In residential apartment settings, under bulk metering, electricity is built into the tenant’s monthly rent and does not change with electricity usage. However, with sub‐metering, the resident is billed individually for the electricity consumed and thus receives a monthly price signal linking their electricity costs with their electricity consumption. The application of prevailing economic theory suggests that in the face of such a price signal, aggregate multi‐residential electricity consumption should fall.

A suite (apartment or condominium) converted from bulk to sub-metering yields annual electricity savings of approximately 40%, savings that testing indicates persist largely unchanged over time.

We act as the billing agent on behalf of the corporation, apartment, or commercial building. All hydro is provided by the local distribution company in you’re. Please see a list of LDCs in Ontario.

Have customers paying one billing company for all utilities and one-meter fee.

The average residential sub-metering customer is estimated to save $9.66 per month, or $117 per year, on their electricity bill compared to what they would pay if they were individually metered by their LDC.

Located within the fan coil or heat pump of each suite, thermal meters carry the heat source to the condo unit. The pump is electricity-powered and consuming kWh; thermal metering is measuring the electricity produced from the individual fan coil or heat pump unit.

This is measured by the amount of thermal heat generated by unit boilers.
The amount of natural gas used by the boilers
The amount of electricity used by the circulation pumps (these pumps get the heat to the suites)

Amount of cooling being generated by chiller
Amount of electricity used by the cooling system
Amount of electricity used by the circulation pumps

We calculate exactly how much it costs to create one (1) equivalent kilowatt-hour of heating and cooling.

Rate Setting Meters may be installed in specific projects.

Click here to download the QMC white paper PDF for more information.

We calculate hot water rates by measuring the amount of gas used by boilers, and the volume of hot water made with this gas. With this information, we can calculate the precise costs involved to create one (1) cubic meter of hot water.

This depends on how many steps we need to complete first, which could include checking for underground power on the block and applying for a new connection with our team (which could take 3-5 business days to process). You’ll be supplied with a reference number to pass onto your builder or electrician, who will then liaise with SMS to install and connect your meter to the grid. Property location may also affect this timeline.

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